Working With Us Our dedication to quality presentation materials and extraordinary service is known and respected by graphic designers, advertising agencies and corporate clients nationwide. Our focus on presentation is everything® has earned us a reputation as a leader in our industry. It is a reputation we intend to keep. Customer Service Serving as your primary contact, our experienced sales representatives and project managers focus on helping you create the best possible presentation project to meet your needs. In addition to seeing you through the entire process, your sales representative will provide: Samples We can send you samples of our work. Please keep in mind that our samples are current job overruns, so we may not have printed samples of a specific style on hand. Estimates All estimates are completed as quickly as possible, usually within 24 hours for standard items. Additional time may be required for custom projects or large quantities. All prices are based on information provided at the time the estimate is prepared. If the specifications change for any reason, our estimate will be revised to reflect the new information. We know you don't want any surprises, and we will seek your approval of the revised price before proceeding with your job. Digital Templates When you're ready to begin the final design phase of your project, we will email a template to you. This ensures that your final product will match your design and eliminates the worry about critical details like score lines, glue strips, tuck-flaps and die-cutting tolerances. Artwork Preparation We will provide all the production specifications and information you may need. We can output your digital files from a disk or you may upload files to our FTP site. Please provide a full set of laser proofs or a PDF of your final art. Proofs We will generate a color digital proof for your approval. We also offer PDF proofs. Press Checks Please let your sales representative or project manager know in advance if you wish to press check your job. We will do our best to accommodate your schedule. Quantity/Scheduling Our minimum order quantity is 500 pieces, per product. Once you have approved your proof and returned it to us, your sales representative or project manager will contact you with a ship date. Design Support If needed, your sales representative will enlist the help of our product design team to collaborate with you on developing a custom presentation product. Custom Prototypes We'll help you sell your idea. There's no charge for producing an initial prototype of a custom design, built to your specifications. Multiple copies for presentations are available for a small fee. Accounting Our accounting professionals will make sure this part of the process operates smoothly. Credit Policy If you are a new customer, a credit application is needed before a job can go into production. Please allow adequate time to complete this process. Pre-payment may be required, especially for first time orders. We also accept MasterCard, Visa and American Express. Overruns or Underruns You will be billed for the exact quantity shipped, not to exceed 10% over or under the quantity you have ordered. Payment Terms Jobs are invoiced the day they ship. Payment is required within 30 days from the date of the invoice. Our experienced professionals are available to assist you, Monday through Friday from 8:00 a.m. until 5:00 p.m., CST. Call toll-free, 800.247.8194. Or fax toll-free, 888.262.3839. (In Des Moines, please call 262.3191.) After hours or on weekends, leave a voice-mail message, and we'll get back to you the next working day. To contact your sales representative, click here.