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Service and Support

Customer Service 

Getting the job done right starts with your point person at Corporate Image. That’s why we have experienced consultants and project managers focusing on helping you create the presentation materials that best meet your needs. They will help you through our process start to finish.

Samples

We don’t expect you to buy something without seeing the kind of product you’ll get. So, we’re happy to send you samples. But, please keep in mind that our samples are current projects, so we may not have printed samples of a specific style on hand.

Estimates

Naturally we understand that time is always of the essence. So, we complete our estimates as quickly as possible, generally within 24 hours on standard items. However, additional time may be required for custom projects or large quantities. Our prices are based on the information provided at the time the estimate is prepared. If the specifications change for any reason, our estimate will be revised to reflect the new criteria. We know you don’t want any surprises, and we will seek your approval of the revised price before proceeding with your project.

Digital Templates

When you’re ready to begin the final design phase of your project, we’ll email a template to you. This ensures that your final product will match your design and match score lines, glue strips, tuck flaps and die-cutting tolerances.

Artwork Preparation

We’ll provide all the production specifications and templates you will need to produce your presentation piece. We require native files for all litho printed and high resolution PDFs for our digital processes. Your consultant or project manager will guide you through the process.

Proofs

We’ll generate a digital proof for you to review, and work with you to make the final approval process easy.

Press Checks

We love having our customers press check their projects. Please let your consultant or project manager know in advance if you wish to press check your project. We will do our best to accommodate your schedule.

Scheduling

Once you’ve approved your proof and returned it to us, your project manager will contact you with a ship date.

Design Support

Our team of talented package designers can help on any scope of your project. We love a packaging challenge. So, let’s collaborate and develop something really special.

Custom Prototypes

We’ll help sell your idea. There’s no charge for producing an initial prototype of a custom product, built to your specifications. Multiple copies for presentations are available for a small fee.

Payment Terms

Credit Policy

If you’re a new customer, a credit application is required before a project can go into production. Please allow adequate time to complete the process. Pre-payment may be requested, especially for first time orders. We also accept MasterCard, Visa and American Express.

Overruns or Underruns

You will be billed for the exact quantity of product shipped, not to exceed 10% over or under the quantity you have ordered.

Billing

Orders are invoiced the day they ship. Payment is required within 30 days from date of the invoice.

We’re Here For You

We’re available to assist you, Monday through Friday from 8:00 a.m. until 5:00 p.m. CST. Call toll-free 800.247.8194. Or fax toll-free, 888.262.3839. (In Des Moines, Iowa, please call 262.3191). After hours or on weekends, please leave a voice mail, and we’ll get back to you the next business day. To directly
contact your consultant, visit our Contact Us page.